Cancellations & Return
At vocabsolution, you will have a smooth hassle free shopping experience. We provide our customers with the best products at the best prices. The Return and Exchange Policy offers you the option to return or exchange items purchased on www.vocabsolution.com within 72 hours of the receipt of the product.
If you would like to cancel an order, you can call or email our customer service and provide details of the order you would like to cancel. If you cancel the order before the product has been shipped, you will receive a complete refund. Once the order has been shipped, cancellations will be treated as returns and be dealt accordingly.
Please contact our Customer Service to initiate a return and log a complaint.
In case of a replacement, the customer will have to self ship the product to our office. Shipping fee of will be converted into a mobile recharge coupon.
Conditions for return
Products should not be used on more than one system
Products should be returned original packaging along with original and should not be broken or tampered with.
In the unlikely event that product you received from us is damaged / defective .Please do not accept delivery of the item if the outer packaging appears damaged or any way tampered with.
If after you open the packaging, you discover that the item is damaged, you can return the product to us for a replacement.
Please contact our customer service for initiating the replacement and send us the images / snapshots of the damaged product. Once our returns section receives and verifies the product, we will arrange for a replacement or a refund as the case may be.
In case of online refund, it will be credited to the same account where the transaction has been made by the customer. If you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by vocabsolution .In case of COD refund, a cheque will be sent to the customer by courier. The Payee name has to be confirmed by the customer while logging a complaint.
In cases where product is returned to origin, if customer has paid online, the product will be reshipped once more. If it is returned to origin the second time, the product will neither be reshipped nor will the amount be refunded. COD Returned to Origin will not be reshipped.
In case shipments get untraceable / lost, in case of online orders, a new shipment will be initiated, but with a few days delay.